Refund Policy
Your satisfaction is our priority. Please review our comprehensive refund policy below.
Last Updated: January 15, 202530-Day Money-Back Guarantee
We stand behind our financial education programs. If you're not completely satisfied within 30 days of purchase, we'll provide a full refund with no questions asked.
Refund Eligibility
You are eligible for a full refund if you meet any of the following criteria:
- You request a refund within 30 days of your original purchase date
- You have completed less than 25% of the course material
- Technical issues prevent you from accessing the content for more than 48 hours
- The content does not match what was described in the course outline
- You experienced unauthorized charges on your account
Please note that refunds are processed for the original purchaser only and require verification of purchase through our system.
Refund Process & Timeline
How to Request Your Refund
Processing Times by Payment Method
| Payment Method | Processing Time | Additional Notes |
|---|---|---|
| Credit Card | 3-5 business days | Refund appears on next statement |
| Debit Card | 3-7 business days | May take longer on weekends |
| PayPal | 1-2 business days | Fastest processing method |
| Bank Transfer | 5-10 business days | Depends on your bank's processing |
Partial Refunds
In certain circumstances, we may offer partial refunds based on the following conditions:
- If you've completed 25-50% of the course material, you may qualify for a 50% refund
- For technical issues resolved within 48 hours, we offer credit toward future purchases
- Group purchases may be eligible for individual refunds on a case-by-case basis
- Annual subscriptions canceled mid-term receive prorated refunds for unused months
Important Exceptions
Please note that the following items are not eligible for refunds:
- Downloadable materials that have been accessed or downloaded
- One-on-one consultation sessions that have been completed
- Courses purchased more than 30 days ago
- Refund requests made after completing more than 50% of the material
- Promotional or discounted items during special sales periods
Refund for Technical Issues
We understand that technical difficulties can impact your learning experience. If you encounter persistent technical issues that prevent you from accessing your purchased content:
- Contact our technical support team immediately at info@qualenithhub.com
- We'll work to resolve the issue within 24-48 hours
- If we cannot resolve the technical problem, you'll receive a full refund
- We may also offer extended access time to compensate for the inconvenience
Dispute Resolution
If you're not satisfied with our refund decision, we offer a fair dispute resolution process:
- Submit your dispute in writing within 14 days of our initial decision
- Include any additional documentation supporting your case
- Our senior management team will review your dispute within 5 business days
- We'll provide a final written decision with detailed explanation
- All decisions made through this process are considered final
Need Help with Your Refund?
Email: info@qualenithhub.com
Phone: +27832825717
Address: 14 Du Toit St, Freemanville, Klerksdorp, 2571, South Africa
Business Hours: Monday - Friday, 8:00 AM - 6:00 PM SAST
Changes to This Policy
We reserve the right to modify this refund policy at any time. When changes are made, we will:
- Update the "Last Updated" date at the top of this page
- Send email notifications to all registered users
- Provide 30 days notice before any changes take effect
- Honor the original policy terms for purchases made before changes
By continuing to use our services after policy changes, you agree to be bound by the updated terms.